Refund policy

Returns & Refunds

We want you to love your Zuzu bag. If something's not quite right, we're here to help.

Eligibility

• Returns accepted within 14 days of delivery
• Item must be unused, unworn, with tags attached and original packaging

How to return
Log in to your zuzu account, open the relevant order and request a return. Alternatively, email returns@zuzuthebrand.com with your order number and reason for return. We’ll confirm eligibility and provide the return instructions.

Refunds
Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days. Return shipping costs are the responsibility of the customer.

Exchanges
Want a different colourway or size? Note it in your email and we'll arrange it once your return is received.

Faulty or damaged items
Contact us within 48 hours of delivery with photos. We'll cover return shipping and send a replacement or refund.